This website is operated by Ultimate Camping Group Pty Ltd. We take your privacy
very seriously therefore we urge to read this policy very carefully because it contains
important information about on:
who we are,
how and why we collect, store, use and share personal information,
your rights in relation to your personal information, and
how to contact us and supervisory authorities in the event that you have a
Who we are
Ultimate Camping Group Pty Ltd (‘we’ or ‘us’) (trading as Ultimate Camping) collect,
use and are responsible for certain personal information about you. When we do so
we are regulated under the General Data protection Regulations which apply across
the European Union (including the United Kingdom) and we are responsible as
‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
a) Personal information you provide to us
We collect the following personal information that you provide to us:
Some examples of when we collect this information include:
Confirmed bookings on reservation system
b) Sensitive personal information
Sensitive personal information includes any information which relates to the following:
your genetic data
your biometric data
your ethnic origin
your political opinions
your religious beliefs
whether you belong to a trade union
your physical or mental health or condition
your sexual life, and
whether you have committed a criminal offence
We may request that you provide sensitive information, but if we do, we will in every
instance explain why we are requesting it and how we intent to use it. We will only
collect your sensitive personal information with your explicit consent.
Some examples of when we may request sensitive personal information include:
information regarding to disability or age related requirements to ensure we can
provide suitable accommodation and equipment
c) Personal information you provide about third parties
If you give us information about another person, you confirm that the other person
has appointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf;
shall consent on their behalf to the transfer of their personal data abroad; and
shall consent on their behalf to the processing of their sensitive personal data.
d) Cookies and similar technologies
A cookie is a small text file which is placed onto your computer or electronic device
when you access our website. Similar technologies include web beacons, action
tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies
can be used to track users’ actions and activities, and to store information about
them. We use these cookies and/or similar technologies on this website.
User visits to the website
Which pages users visit
This information helps us to build a profile of our users. Some of this information may
be aggregated or statistical, which means that we will not be able to identify you
In addition it should be noted that in some cases our cookies or similar technologies
may be owned and controlled by third parties who will also collect personal
information about you.
On the first occasion that you use our site we will ask whether you consent to our use
of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of
using cookies at any time or you can set your browser not to accept cookies and the
websites below tell you how to remove cookies from your browser. However, some of
our website features may not function as a result.
For further information on cookies generally visit www.aboutcookies.org or
How we use your personal information
We collect information about our users for the following purposes:
Processing your reservation
Who your information may be shared with
We may share your information with:
Law enforcement agencies in connection with any investigation to help prevent
Rainbow Beach Helicopters
Rainbow Beach Horse Rides
Epic Ocean Adventures
Fraser Island Explorer
Wolf Rock Dive
Surf and Sand Safaris
Rainbow Beach Fishing Charters
Keely Rose Deep Sea Fishing Charters
The following information may be shared with these entities
Name, Phone number, Email address
We will not share you personal information with any other 3rd parties.
We would like to send you information about products, services, offers, competitions
and our business which may be of interest to you. Such information could be sent by
post, email, telephone, text message or automated call.
We will ask whether you would like us to send you marketing messages on the first
occasion that you provide any relevant contact information (i.e. on purchase, signing
up to a newsletter, entering a competition etc). If you do opt in to receive such
marketing from us you can opt out at any time (see ‘What rights do you have?’ below
for further information). If you have any queries about how to opt out, or if you are
receiving messages you do not want you can contact us using the details provided
Whether personal information has to be provided by you, and if so why
The provision of the following information is required from you:
This is to enable us to do the following:
Deliver marketing and promotional specials
We will inform you at the point of collecting information from you, whether you are
required to provide the information to us.
How long your personal information will be kept
We will hold your personal information for the following periods:
Ongoing permanent data base for marketing purposes
These periods are no longer than necessary in each case.
Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your
The basis on which we process your sensitive information (i.e. special category as in
the GDPR) is that:
to comply with Disabilty or age related requirements
Keeping your information secure
We have appropriate security measures in place to prevent personal information from
being accidentally lost, or used or accessed in an unauthorised way. We limit access
to your personal information to those who have a genuine business need to know it.
Those processing your information will do so only in an authorised manner and are
subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information
secure. These measures may include the following examples:
User account access is controlled by a unique username and password
Payment details are encrypted using SSL
We also have procedures in place to deal with any suspected data security breach.
We will notify you and any applicable regulator of a suspected data security breach
where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using
the site you acknowledge that the use of the internet is not entirely secure and for
this reason we cannot guarantee the security or integrity of any personal data that
are transferred from you or to you via the internet. If you have any particular concerns
about your information, please contact us using the details below.
Transfers of your information out of the EEA
We may need to transfer your personal data to the following countries outside of the
European Economic Area:
These transfers will be undertaken for the purpose of
We are an Australian based company
Any transfers to these countries will be undertaken on the basis that that country,
territory or one or more specific sectors in that country, or an international
organisation ensures an adequate level of protection.
For more information on the basis of any non-EEA transfers, our safeguards or
Commission details, please contact us as described below. We will not otherwise
transfer your personal data outside of the EEA or to any organisation (or subordinate
bodies) governed by public international law or which is set up under any agreement
between two or more countries.
Children and the validity of consent
Where we obtain consent from any user we will take reasonable steps to ascertain
whether the user is over 13 years of age and whether the child is sufficiently informed
to give valid consent. If the user is not, parental consent will be required to provide
consent for the processing of any personal information.
What rights do you have?
Under the General Data Protection Regulation you have a number of important rights
free of charge. In summary, those include rights to:
fair processing of information and transparency over how we use your use
access to your personal information and to certain other supplementary
information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us,
in a structured, commonly used and machine-readable format and have the
right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for
object to decisions being taken by automated means which produce legal
effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal
otherwise restrict our processing of your personal information in certain
claim compensation for damages caused by our breach of any data protection
For further information on each of those rights, including the circumstances in which
they apply, see the Guidance from the UK Information Commissioner’s Office (ICO)
on individual’s rights under the General Data Protection Regulations
If you would like to exercise any of these rights please:
email, call or write to us
let us have enough information to identify you
let us have proof of your identity (a copy of your driving license, passport or a
recent credit card/utility bill)
let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any
direct marketing including for example, unsubscribe buttons or web links. If such are
offered, please note that there may be some period after selecting to unsubscribe in
which marketing may still be received while your request is being processed.
Do you need extra help?
If you would like this policy in another format (for example: audio, large print, braille)
please contact us using the details below.
How to complain
We hope that we can resolve any query or concern you raise about our use of your
The General Data Protection Regulation also gives you right to lodge a complaint
with a supervisory authority, in particular in the European Union (or European
Economic Area) state where you work, normally live or where any alleged
infringement of data protection laws occurred. The supervisory authority in the UK is
the Information Commissioner who may be contacted at https://ico.org.uk/concerns/
or telephone: 0303 123 1113.
occasionally to ensure you are aware of the most recent version that will apply each
time you access this website. We will also attempt to notify users of any changes by:
If you have any questions about this policy or the information we hold about you,
please contact us by:
P.O. Box 333
Queensland. Australia. 4581