Effective Date: 21/07/2020
privacy while You use Our website which is hereinafter referred to as “the Product”
and which is located at: https://ultimatecamp.com.au
The Product is owned and operated by: Ultimate Camping Group Pty Ltd (ACN
We are committed to the protection of Your privacy while You use the Product.
apply to any of those linked websites or applications.
explains what information we collect, how we use it, and your rights in relation to it.
By continuing to use the Product You acknowledge that You have had the chance to
This means that You also consent to the use of Your information and the method of
Policy or do not agree to it then please do not use the Product.
“Company IP” includes, but is not limited to, the contents, layout, design, colours,
appearance, graphics and imagery of the Website, Content and Materials as well as
all copyrights, trademarks, trade secrets, patents and other intellectual property
contained in the Product, Content and Materials.
“Content” means any content, writing, images, audiovisual content or other
information published on the Product.
“Goods” means any or all goods provided by or on the Product.
“Items” means any and all of the Product, Goods, Services, Content and Materials
“Materials” means any materials, information or documentation that We may provide
to You in connection with Your use of the Goods or Services or Product including
documentation, data, information developed by Us or owned by Us, and other
materials which may assist in Your use of the Goods or Services or Product.
“Parties” means both You (the user of the Product) and Us (the owner of the Product)
“Personal Information” means information that we obtain from You in connection with
Your use of the Product.
“Product” means the website including all pages, all sub pages, all blogs, all forums,
all other connected pages and all other connected internet content whatsoever, the
home page or main page of which is located at: https://ultimatecamp.com.au
“Services” means any or all services provided by or on the Product.
“Third Party Links” means links or references to websites other than the Website, to
content other than the Content or to materials other than the Materials, none of which
are controlled by Us.
“Third Party Service Provider” means a third party, separate from Us or Our company
but which provides services that assist Us in serving You. This may include but is not
restricted to web hosting, IT services, security services, payment processing,
deliveries, customer service, order fulfilment or other services.
“Us”, “We”, “Our”, “the Company” or “the Owner” refers to Ultimate Camping Group
“Us”, “We”, “Our”, “the Company” or “the Owner” also includes any employees,
affiliates, agents or other representatives of Ultimate Camping Group Pty Ltd
“You” or “Your” refers to the user of the Website.
“Your Content” means any Content posted to or added to the Website, Content or
Materials by You or by somebody authorised by You or doing so on Your behalf.
of interpretation shall apply:
I. Words referring to one gender include every other gender.
II. Words referring to a singular number include the plural, and words
referring to a plural include the singular.
III. Words referring to a person or persons include companies, firms,
corporations, organisations and vice versa.
V. Each Party must, at its own expense, take all reasonable steps and do all
events contemplated by it.
VI. Any obligation on a Party not to do something includes an obligation not
to allow that thing to be done.
- TYPE OF INFORMATION AND HOW IT IS COLLECTED
a. When You use the Product, We may collect information from You through
automatic tracking systems (such as information about your browsing
b. In addition, We may collect information that You volunteer to Us (such as
information that You provide during a sign up process or at other times while
using the Product).
c. In order to access some specific features of the Product, You are required to
provide some Personal Information. During this process, We collect some of
Your Personal Information, in the following manner:
I. We will not collect information that identifies You personally, except when
You specifically volunteer that information to Us when using specific Product
features. These specific Product features might include, but are not limited
A. making purchases
B. receiving notifications by text message or email about events and
C. receiving general emails from Us
II. In addition to any Personal Information that You are required to provide in
order to access these additional Product features, in some cases You may
be required to provide more specific information. For example, in order to
make purchases, You may need to provide credit card information, billing
information and postal addresses.
a. Cookies are small files stored on Your computer or mobile device which collect
information about Your browsing behaviour.
b. Cookies do not access information which is stored on Your computer.
c. Cookies enable us to tailor our configurations to Your needs and preferences,
in order to improve Your user experience.
d. Most internet browsers accept cookies automatically, although You are able to
change Your browser settings to control cookies, including whether or not You
accept them, and how to remove them. You may also be able to set Your
browser to advise You if You receive a cookie, or to block or delete cookies.
However, if You do this, You may be prevented from taking full advantage of the
- HOW YOUR INFORMATION IS STORED
a. Please note that no systems involving the transmission of information via the
internet, or the electronic storage of data, are completely secure. However, we
take the protection and storage of Your Personal Information very seriously. We
take all reasonable steps to protect Your Personal Information.
b. We use appropriate physical, digital, managerial and security systems to store
Your Personal Information and to protect it against unauthorised access,
destruction or disclosure.
- THIRD PARTIES
a. We may provide some of Your Personal Information from time to time to Third
Party Service Providers so that they can help us to serve You via the Product. In
particular, We may use Third Party Service Providers to assist with information
storage (such as cloud storage).
b. We may provide some of Your Personal Information to Third Party Service
Providers for the purpose of analysing data or tracking usage. For example, We
may use these services to find out where page requests come from, dates and
times of page requests, details of any website that referred You to the Product
and other details about Your usage of the Product. This information enables Us
to understand patterns of usage of the Product, and to improve the Product.
c. We may use Third Party Service Providers to host the Product. If this occurs,
that Third Party Service Provider is likely to have access to some of Your
d. However, We only share Your Personal Information with a Third Party Service
Provider if that provider agrees to Our privacy standards as set out in this Privacy
e. Your Personal Information will not be sold or otherwise transferred to other
third parties without Your approval.
Your Personal Information to a third party or to third parties in order to protect the
rights, property or safety, of Us, Our customers or third parties, or as otherwise
required by law.
g. We will not knowingly share Your Personal Information with any third parties
h. If Your Personal Information might be provided to a third party in a manner
will also have the opportunity to request Us not to share that information.
- COMBINING INFORMATION
a. We may combine, link or aggregate some of Your information in order to
obtain a better understanding of Your requirements. This may enable Us to
better design the Product and may also assist with Our business or
b. We may also share aggregated information with third parties.
- HOW YOUR INFORMATION IS USED
a. We use Your Personal Information to help us improve your experience with
Our Product. We may use Your Personal Information for purposes including but
not limited to:
I. providing customer service to You.
II. marketing and advertising to You including both direct and indirect
marketing and advertising and including marketing and advertising about
products that may interest You based on Your personal preferences or
III. Market Research.
- VULNERABLE USERS
a. We may collect information from specific categories of users who may be
particularly vulnerable, including: Elderly and disabled
b. Information collected from vulnerable users in accordance with this clause is
collected for the purpose of:
to ensure we can adequately provide services to suit their needs
c. Information collected from vulnerable users in accordance with this clause, is
collected, used and if applicable, disclosed, in accordance with the general
- MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS
a. Part or all of Our business may be merged, restructured or sold including but
not limited to through an ordinary sale of business or of stock, a corporate
reorganisation, a change in control, bankruptcy or insolvency proceedings.
b. In the event that such a merger, restructure or sale occurs as described in the
preceding sub-clause hereof, We may transfer Your Personal Information,
including personally identifiable information, as part of that merger, restructure or
- EMAIL OPT IN/OUT
If You receive an email from Us in relation to the Product and would prefer not to
receive such correspondence in the future, You may follow the instructions in the
email to opt out of future correspondence. You may also contact Us, using the
correspondence. We will make all reasonable efforts to promptly comply with
Your requests. However, You may receive subsequent correspondence from Us
while Your request is being handled.
- ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL
a. You have the right to request access to any of Your Personal Information
which We are holding.
b. You have the right to request that any of Your Personal Information which We
are holding be updated or corrected.
c. In order to request access, an update or a correction to Your Personal
Information, you may contact us using the details at the end of this Privacy
- DISCLAIMER REGARDING SECURITY
You acknowledge, agree and accept that no transmission of information or data
via the internet is completely secure. You acknowledge, agree and accept that
We do not guarantee or warrant the security of any information that You provide
to Us, and that You transmit such information at Your own risk.
- CHANGES TO THIS POLICY
consent to those changes, then such changes will only apply to any information
that We obtain from You after the date that the changes take effect.
after the date that the changes take effect confirms that You acknowledge,
accept and agree to those changes.
a. We take customer satisfaction very seriously. If You have a complaint in
relation to Our handling of Your Personal Information, We will endeavour to
handle it promptly and fairly. For Your information, an overview of Our complaints
handling procedure is as follows:
I. Complaints are reviewed within 7 days. After that period, we may contact
you to request further information. If we accept fault then we will propose a
resolution. In any case we aim to provide a response within 21 days.
II. If You have a complaint in relation to Our handling of Your Personal
Information, You should use the following procedure to lodge Your complaint
Email us at.
Describe the nature of your complaint including any relevant dates,
people involved, any consequences that have occurred and what you
believe should be done to rectify the issue.
III. If You are not satisfied with Our response to Your complaint, You may
refer your complaint to the relevant external dispute resolution organisation
in Your area.
- CONTACT US
Ultimate Camping Group
Phone: +61 419 464 254